Satisfaction and Warranty Information
It is our goal that you experience complete satisfaction with your Recliner store by Brett Interiors shopping experience. Depending on the type of product, please don’t be surprised if it takes a few days for your body to become accustomed to its use. Good quality foam cushion take time to fully break in and reach their optimal comfort level. If you have any problems of any kind, please notify us immediately and we will do everything in our power to remedy the situation. The following is some information that may help you in understanding your purchase.
Home Seating:
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Seating that supports you properly feels different. Some people may notice some muscle stiffness as their body adjusts. Avoid sleeping in your recliner or sitting in your chair for long periods for the first few days.
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Leather shading is a natural characteristic; expect your chair to differ slightly from the swatch in the store. Scars, wrinkles and scratches are all part of leather’s unique character and are to be expected.
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If the product doesn’t seem to fit properly after a week or so, please call us at 1-520-733-9896.
Warranty & Service:
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We want you to be delighted with your purchase. If, during the warranty period, your product needs service, please give us a call. We are the service provider for certain manufacturers and may be able to quickly resolve the issue. Some manufacturers may contact you directly for additional information regarding your warranty service. If you have any questions regarding the manufacturer, please give us a call. You must save your original sales receipt as proof of purchase.
Return Policy
Your satisfaction is our primary concern. Many items can be exchanged or refunded within 30 days of the date of receipt of your purchase. Returned items must be in “like new” condition and be clean and free from stains and odors. All of the original packaging material must be included and you are responcible for shipping costs.
Exception to this policy are as follows:
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Standard orders on large products are returnable if they are ordered in black, grey or brown colors.
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Custom orders of any product are not returnable. Custom orders are products that are built or designed to your specifications and are therefore “one of a kind”. Custom orders include features such as massage, heat, multiple leather and fabric, and multiple leather choice models. Alterations to chair dimensions or construction (special foam, wider base and/or seat expansion, modifications to design) are also considered custom.
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Lift chairs are sold on a final sale basis and thus are not returnable. No exchanges.
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Model closeouts, discontinued items and floor models are not returnable.
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Delivery charges are not refundable, unless the product was defective or damaged when received by the client. If the defective or damaged product must be picked up for return, return delivery charges for the pick-up will not apply.
Customer consents to the following:
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Customer should prominently display RA # on the shipping label of boxes containing the returned product.
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Customer is solely responsible for shipping any returned product to Relax The Back.
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Customer agrees to use only reputable carriers (such as USPS, UPS or FedEx) capable of providing tracking numbers and proof of delivery.
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The customer is responsible for shipping charges back The Recliner Store.
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The customer should ensure that all returned products are 100% complete, in re-saleable condition, and will include original packaging material, manuals, and other accessories provided by Relax The Back.
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Original shipping fees are non-refundable.